SOP-42Q PCB Troubleshooting Guide

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Tools PCB Troubleshooting Version MES15.3.3 Portal 1.0    

Error Message	Scenario / Root cause	Suggested actions	Plant Support	MES Support	Developer Support
42Q APK - Connection Related
42Q database network connection error!	Connection error with MDS	Check Portal network connection by under same network connection that used in Android (by Plant).
SFDC network connection error!	Connection error with SFDC PC	Check network connection between Portal & SFDC (by Corporate Network/MES Support team).
SFDC services connection error!	Connection error with SFDC PC	Check network connection between Portal & SFDC (by Corporate Network/MES Support team).
MES Portal services connection error!	Connection error with MES Portal	Check network connection between Portal & SFDC (by Corporate Network/MES Support team).
Invalid parameter(s) that returned from MES Portal!	Connection error with MES Portal	Check sfdc-portlet version and Device Maintenance Configuration (by Corporate Network/MES Support team).
Invalid parameter(s) that returned from SFDC!	Connection error with SFDC	Check SFDC PC version (by Corporate Network/MES Support team).
Check your SFDC HOST.	SFDC Host IP error	Check Options of SFDC at Data Editor: OPTIONS URL_WEB_SERVICE NAME=EMANUAL_URL_INTERNAL VALUE=
Loading SFDC settings from 42Q.	Waiting Message for loading SFDC	Wait until Reloading Button enabled
Establishing 42Q network connection!	Waiting Message for connecting SFDC	Wait until Setting Button enabled
Fail to load Device Maintenance from 42Q.	Waiting Message for loading device maintenance configuaration	Check Device Maintenance portlet at MES Portal to see if Device Type = Android (by Plant).
"Invalid parameter(s) that returned from SFDC!"	42Q apk 1.12	Missing to upgrade MES portal with "mes15_sfdc-webservice-1.11.8.160309-1 or higher version"
System busy	2 or more request before the PC responds / slow connection or network
42Q APK - PCB Related
Invalid Work Order! Try again please!	No work order information from MDS	Check Shop Order status under Shop Order Control (by Plant).	Raise SR to release Work Order
Invalid !!2 Command Mode! Try again please!	No command from MDS	Check !!2 Command (by Plant).
Error: The system cannot find the Work Order specified.	No work order information from MDS	Check Shop Order status under Shop Order Control (by Plant).
The system cannot find the PCB instruction specified.	Travler XML retrieving failed	Check Travaler Status for the Shop Order (by Plant).
Invalid parameter(s) that returned from InPlan Traveler XML!	Travler XML does not return valid information	Check Travaler Status for the Shop Order (by Plant).
No route equivalence found for work order	No assigned route from MDS side	Inplan RTGEQUIVID number is different between Oracle Work order and MES, it needs to be re-reported from Inplan system
APK display error : "No traveler found compatible with route equivalence: "396515" "	Inplan Traveler XML file does not exist for the Part number, or/and Inplan traveler XML file does not exist for that Rtgequivid(oracle_route_id)	Review if the XML file does not exist in MES as processed or as failed, else verify that the files are being transfer from the PCB FTP, else report to the Inplan team. Note. For further troubleshoot details please review this document :	x	x	x
		PCB troubleshoot error not printing traveler
MES AUTO process
Auto-Print label, print label and APK display error : : "No traveler found compatible with route equivalence: "396515" "	Inplan Traveler XML file does not exist for the Part number, or/and Inplan traveler XML file does not exist for that Rtgequivid(oracle_route_id)	Review if the XML file does not exist in MES as processed or as failed, else verify that the files are being transfer from the PCB FTP, else report to the Inplan team. Note. For further troubleshoot details please review this document :	x	x	x
		PCB troubleshoot error not printing traveler
Appgarden (Air-Deployment) Related
Parse Error: There was a problem parsing the package.	Installation packages download stops by accident	Cancel the Task at portlet to stop the error message Go to AppGarden by clicking the icon Click button Delete Installation files. Reschedule the air-deployment task.