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<center>'''Tools'''</center> <center>'''PCB Troubleshooting'''</center> <center>'''Version MES15.3.3 Portal 1.0'''</center> <center>'''Work Instruction&nbsp;'''</center> 
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<center>This Work Instruction is 42Q's corporate standard.</center> <center>This document is under revision control. The latest revision is located on Intranet.</center> <center>Once printed it is an uncontrolled copy. All alterations to this work instruction require approval.</center> <center>Contact the IT Global Education and Training Department to submit suggested alterations and or updates.</center> 
''This edition applies to MES15 Portal 1.10 and all subsequent releases and modifications until otherwise indicated in new revisions.''

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{| border="1" cellpadding="0" cellspacing="0" dir="ltr"
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| data-sheets-value="{" | <span style="background-color:#AFEEEE;">Error Message</span>
| data-sheets-value="{" | <span style="background-color:#AFEEEE;">Scenario / Root cause</span>
| data-sheets-value="{" | <span style="background-color:#AFEEEE;">Suggested actions</span>
| data-sheets-value="{" | <span style="background-color:#AFEEEE;">Plant Support</span>
| data-sheets-value="{" | <span style="background-color:#AFEEEE;">MES Support</span>
| data-sheets-value="{" | <span style="background-color:#AFEEEE;">Developer Support</span>
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| data-sheets-value="{" | 42Q APK - Connection Related
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| data-sheets-value="{" | 42Q database network connection error!
| data-sheets-value="{" | Connection error with MDS
| data-sheets-value="{" | Check Portal network connection by under same network connection that used in Android (by Plant).
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| data-sheets-value="{" | SFDC network connection error!
| data-sheets-value="{" | Connection error with SFDC PC
| data-sheets-value="{" | Check network connection between Portal & SFDC (by Corporate Network/MES Support team).
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| data-sheets-value="{" | SFDC services connection error!
| data-sheets-value="{" | Connection error with SFDC PC
| data-sheets-value="{" | Check network connection between Portal & SFDC (by Corporate Network/MES Support team).
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| data-sheets-value="{" | MES Portal services connection error!
| data-sheets-value="{" | Connection error with MES Portal
| data-sheets-value="{" | Check network connection between Portal & SFDC (by Corporate Network/MES Support team).
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| data-sheets-value="{" | Invalid parameter(s) that returned from MES Portal!
| data-sheets-value="{" | Connection error with MES Portal
| data-sheets-value="{" | Check sfdc-portlet version and Device Maintenance Configuration (by Corporate Network/MES Support team).
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| data-sheets-value="{" | Invalid parameter(s) that returned from SFDC!
| data-sheets-value="{" | Connection error with SFDC
| data-sheets-value="{" | Check SFDC PC version (by Corporate Network/MES Support team).
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| data-sheets-value="{" | Check your SFDC HOST.
| data-sheets-value="{" | SFDC Host IP error
| data-sheets-value="{" | Check Options of SFDC at Data Editor:<br/> OPTIONS URL_WEB_SERVICE NAME=EMANUAL_URL_INTERNAL VALUE=[http://10.180.1.12 http://10.180.1.12]
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| data-sheets-value="{" | Loading SFDC settings from 42Q.
| data-sheets-value="{" | Waiting Message for loading SFDC
| data-sheets-value="{" | Wait until Reloading Button enabled
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| data-sheets-value="{" | Establishing 42Q network connection!
| data-sheets-value="{" | Waiting Message for connecting SFDC
| data-sheets-value="{" | Wait until Setting Button enabled
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| data-sheets-value="{" | Fail to load Device Maintenance from 42Q.
| data-sheets-value="{" | Waiting Message for loading device maintenance configuaration
| data-sheets-value="{" | Check Device Maintenance portlet at MES Portal to see if Device Type = Android (by Plant).
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| data-sheets-value="{" | "Invalid parameter(s) that returned from SFDC!"
| data-sheets-value="{" | 42Q apk 1.12
| data-sheets-value="{" | Missing to upgrade MES portal with "mes15_sfdc-webservice-1.11.8.160309-1 or higher version"
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| data-sheets-value="{" | System busy
| data-sheets-value="{" | 2 or more request before the PC responds / slow connection or network
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