FAQ
FAQ
Shop Order Linkage
Q: What is Shop Order Linkage and how does it work?
A: Shop order linking will automatically associate a serial number that was originally built under one shop order (and becomes a different part number), to be built under a different shop order. When two shop orders are linked and a serial number completes (moves to finished status) under the first shop order, it will be transferred to the linked shop order, replacing the serial number on the first shop order with a skeleton. The serial number's part number will automatically be updated to the part number for the linked shop order. Serial numbers can start processing under the new shop order as soon as it has been released. Custom commands are available to perform the same operation, but this capability automates the process and eliminates additional operator scanning. For further information see the SOP-5-I-MES0026-C_RA1 Shop Order Control Work Instruction.
Offline Plants
Q: Can plants with offline machinery connect to 42Q?
A: Yes, plants can connect their machinery in a number of ways, including via an on-site box. It is not necessary for the machines to have pre-set real-time connection to the 42Q cloud.
Support
Q: What kind of support will 42Q provide?
A: 42Q provides training and mentorship during the first year.
Year One
- 42Q assigns Presales Manager to define solutions and mentor company liaisons
- 42Q provides system training based on customer’s business model
Year Two
- The company executes the system with an independent skill set.
Q: We have a new customer meeting scheduled. Will someone from 42Q be available to field questions
A: Yes, 42Q’s team is available as needed during the mentorship year. Let us know when your meeting is scheduled and we will attend.
Training
Q: We’d like to see a walk-through of a product’s lifecycle (one piece of manufacturing going through the process). Is this available?
A: Absolutely! We use the same approach as part of our regular training. We will move a unit through the basic manufacturing steps and demonstrate how to configure the following:
- Production Floor
- Assembly
- Testing
- Reports
Language Translation
Q: Does the system support Spanish?
A: Yes, 42Q translates five languages out of the box: Spanish, Portuguese, Mandarin, Hungarian, English.
Configuration
Q: Are configurations built as CTO or transferred from an ERP system?
A: Configurations can be managed both ways. 42Q supports almost all communication systems.
Reporting Tools
Q: What reporting tool does 42Q use?
A: We offer MEs Web through Report Builder with 10 standard tools.
Q: Are other [non 42Q] reporting tools supported?
A: No. We provide APIs; customers then export to those systems.
Q: What are the Reporting options?
A: 42Q’s basic toolset allows customers to set parameters through SQL; reports are then pushed to the MES Web.
Integration
Q: Are specs and/or outlines available for the Oracle user interface?
A: Yes: Your Project Manager can work with your team to give you access.
